Research shows that when employees are willing to go beyond their formal roles by helping out coworkers, volunteering to take on special assignments, introducing new ideas and work practices, attending non-mandatory meetings, putting in extra hours to complete important projects, and so forth, their companies are more efficient and effective. As a result, a critical task for successful managers is to motivate their employees to engage in these extra-role behaviors, which researchers refer to as “citizenship behaviors.” Given the importance of citizenship behavior for organizational success, it is important that managers help employees find the best possible ways to go beyond the call of duty in order to help make work more meaningful and less depleting. One potentially effective way of doing this is something called “citizenship crafting,” where people redesign their work by altering aspects of the job itself (task crafting), the people with whom they work (relationship crafting), and their mindset about their jobs (cognitive crafting) in ways that play to their strengths, motives, and passions
Every day, employees make decisions about whether they are willing to go the extra mile in ways that contribute to their organization’s success. These are important decisions because research shows that when employees are willing to go beyond their formal roles by helping out coworkers, volunteering to take on special assignments, introducing new ideas and work practices, attending non-mandatory meetings, putting in extra hours to complete important projects, and so forth, their companies are more efficient and effective. As a result, a critical task for successful managers is to motivate their employees to engage in these extra-role behaviors, which researchers refer to as “citizenship behaviors.”
See the original blog:
https://hbr.org/2017/09/how-to-motivate-employees-to-go-beyond-their-jobs?fbclid=IwAR2lNJlUPRZ_AvvLwEjNszTEFy03529sT2yvjlmttQmFCS3uGlONWMz-EJ4
